Return & Exchange Policy

Customized Products: As products are made to order, returns are not accepted without a reason unless there is a quality issue.

Quality Complaints: If the received product does not match the confirmed design sample or has manufacturing defects, please contact us within 48 hours of receiving the goods. We will arrange for free rework or correction.

Warranty Terms

Manufacturing Process Guarantee: We provide a basic warranty against assembly and manufacturing defects in the products.

Technical Support: We provide follow-up modification consultation and production coordination support for all design services.

Disclaimer: The warranty does not cover damage caused by improper use, natural wear and tear, or unauthorized modifications by third parties.

Tell me more about your cancellation policy.

Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.

Delivery & Execution Process

This section explains to your clients exactly how you move from a booking to a successful event.

StageProcess Description

Phase 1: ConsultationInitial meeting

2: PlanningFinalizing venues, vendors, and timelines. A formal contract is signed here.

3: CoordinationOur team handles all logistics, permits (if required), and vendor bookings.

4: On-Site DeliveryFull team presence on the day of the event to setup

5: Post Feedback collection and final billing settlement.

How does the billing process work?

To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.

What is the process for managing guest invites?

Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.

Can I receive a receipt for my order?

Absolutely! Feel free to reach out to our dedicated customer service team with your order number.